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Area Agency on Aging Direct Services

man with laptopThe North Central Texas Area Agency on Aging offers the following direct services: benefits counseling, care coordination, long-term care ombudsman, and nursing home relocation.

Benefits Counseling

Understanding your options for public and private benefits can be a tricky matter. Health plans and benefits use unfamiliar terms, big words, and complex language – reading and understanding the material can be a headache! But it’s important to be aware of your options and what you’re eligible for.

If you have questions, need more information, or just want to know your options, call a Benefits Counselor.

Do you have the health coverage that’s best for you? Do you know about extra help with prescription costs? Or help paying Medicare costs?

The Agency has certified staff and volunteers available to assist you.

Benefits counseling can

  • Answer your questions about public and private benefits and services
  • Review your coverage choices annually
  • Help you get benefits you are entitled to
  • Refer you to other agencies that can assist you
  • Provide information about programs that may meet your future needs
  • Help in resolving issues related to benefits

Onsite Benefits Counseling is offered at locations throughout the service area. Click below to see the locations and dates.

Jan Henning
Melinda Gardner
Mary Jane Douglas

Additional information can be found in the following brochures.



clasped handsCare Coordination

Are you finding it difficult to live independently?  Are you seeking access to health and social services? If you are in a situation that places you at risk for nursing home care, our care coordination services may be available to you.

A care coordinator may be able to help you get support services so you can remain in your own home. 
Although the program is open to all older adults in our service area, it places priority on individuals who have experienced a recent health crisis, live in rural areas, have difficulty caring for themselves, or have limited caregiver support.

We can connect you with the following services.

  • Light housekeeping
  • Personal assistance
  • Meal preparation
  • Emergency response systems
  • Medication assistance
  • Medical equipment not covered by insurance
  • Home-delivered meals
  • Access to transportation

Need more information?  Download our Care Coordination brochure or contact Christine Tran at 817-695-9194 or



long-term care ombudsmanLong-Term Care Ombudsman

Are you concerned for a loved one who is currently in a nursing home or assisted living facility? Do you worry your loved one isn’t being treated fairly or receiving quality care? If you have doubts, questions or concerns about the way a resident of a nursing or assisted living facility is being treated, we have qualified ombudsmen who can assist you.

Our ombudsmen are certified staff and volunteers who help residents of North Central Texas nursing and assisted living facilities get quality care.

An ombudsman can

  • Provide information to residents and family about rights and procedures and help identify additional resources in or out of the facility;
  • Identify, investigate and resolve complaints by or on behalf of nursing or assisted living facility residents;
  • Work with the residents, families, friends and facility staff to resolve complaints and difficulties.

Tina Rider

Serves nursing facilities in Denton, Erath, Hood, Johnson, Palo Pinto, Parker, Somervell and Wise counties


Stephanie Willms

Serves nursing facilities in Collin, Ellis, Hunt, Kaufman, Navarro, and Rockwall counties


Karlotta Hannibal

Serves assisted living facilities in Ellis, Erath, Hood, Johnson, Kaufman, Navarro, Palo Pinto and Parker counties


Amy Soto

Serves assisted living facilities in Collin, Hunt and Rockwall counties


Rebekah Carr

Serves assisted living facilities in Denton and Wise counties


Laura Wolfe

Serves assisted living facilities in Collin County


Need more information?  Download the Texas Ombudsman Program brochure.



nursing home relocation

Nursing Home Relocation

What services are available to nursing home residents?

Home By Choice - a program that helps nursing home residents of all ages who are Medicaid eligible return to the community. Relocation specialists help set up community-based services such as housing and non-medical transportation.

For more information about Home By Choice, or to make a referral, call 1-800-272-3921, ext. 7396.

Community Care Options Counseling - a program funded by the Texas Health and Human Services to help nursing home residents who are not funded by Medicaid to understand their options for community care. To speak with an options counselor, call 1-877-229-9084.

Paying for Nursing Home Care

Paying for care in a nursing home is expensive. What can you do if you don't have enough money to pay for nursing home care? The following publication lists some government and private programs that can help pay, for those who qualify.

Understanding Your Options for Care in a Nursing Home or Assisted Living Facility [PDF]


Contact Information
Doni Green, Director of Aging
Phone: 1-800-272-3921 | Fax: 817-695-9274
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 North Central Texas Council of Governments | 616 Six Flags Drive P.O. Box 5888 Arlington, TX 76005-5888
 Main Operator: (817) 640-3300 | Fax: (817) 640-7806