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Regional 9-1-1 Emergency Number Program TAG Team

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The TAG ( Together Accomplishing Goals) Team is a network of
9-1-1 telecommunicators, police, fire, rescue and other volunteers who are dedicated to spreading the 9-1-1 message.

Two 9-1-1 public educators, Christy Williams of NCTCOG, and Julie Hatch, formerly of Tarrant County 9-1-1, conceived the idea of broadening the educational base after a group of 9-1-1 dispatchers asked if they could get involved and further educate the public about 9-1-1. They realized the volunteers could help them spread the 9-1-1 message over the areas they served, and the TAG Team was born. All Public Safety Answering Points (PSAPs) and other agency personnel were invited to attend an introductory workshop. Word spread and what once was an idea became reality. Since its inception, the TAG Team concept has been copied around the country.

TAG Team members:

  • Educate the public about 9-1-1
  • Show videos
  • Make presentations
  • Distribute free 9-1-1 promotional items
  • Write newspaper articles
  • Act out 9-1-1 calls
  • Lead Red E. Fox through a crowd
  • Dress up as Red E. Fox, receiving a huge hug from a normally shy child, and getting a kick out of doing it!


TAG Team Benefits:

  1. Resources. The 9-1-1 Communications office at NCTCOG provides resources (most at no cost) to TAG Team volunteers to use in 9-1-1 public education. This includes the distribution of 9-1-1 materials and the Red E. Fox costume and training on the 9-1-1 Call Simulator and the 9-1-1 Safety Wheel.
  2. Training. Training workshops for new volunteers are conducted quarterly at NCTCOG. The workshops allow new members to network, share ideas and brainstorm for new ones. At past workshops, participants have designed a logo, composed a song, developed an incentive program for the volunteers, and designed new educational materials.
  3. The "Extras." With one -- or twenty -- years of experience in 9-1-1 public education,  you can benefit from the resources and networking. You will learn responses to many questions about 9-1-1 services, and receive many helpful hints. Ultimately, you meet others dedicated to 9-1-1 public education.

    The TAG Team brings great minds together to find ways to teach citizens about 9-1-1 services. It is a great way to network with members from other cities and make contacts that last forever.
    Penny Curtis, Frisco Police Department, 9-1-1 TAG Team Volunteer

    The 9-1-1 TAG Team has greatly benefited the NCTCOG 9-1-1 program. TAG Team members have provided statistics from their activities to our office. In addition, the number of volunteers has given more visibility to 9-1-1 and its overall importance. This extensive education of the public has aided in saving lives and property throughout our region.
    Christy Williams, 9-1-1 Program Manager, NCTCOG

TAG Team Spotlight

Use it, Don't abuse it!

The 9-1-1 "Use it, Don't abuse it" campaign was kicked off in May 2007. As hang up calls to 9-1-1 continue to be on the rise, NCTCOG's 9-1-1 TAG (Together Accomplishing Goals) Team targets abusers.

The team developed educational material for children between the ages of 8 and 12 years. To stimulate this active age group, the team will go beyond the basic
9-1-1 education protocols of how to call, when to call and what to say when calling 9-1-1, and challenge their cognitive thinking skills. Kids interact with the presentation, solving problems, using resources and thinking outside the box.

Educational supplies include whiz rings, arm bracelets, dog tags, and tattoos with the logo "9-1-1 Use it don't abuse it!"



Contact Information

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 North Central Texas Council of Governments | 616 Six Flags Drive P.O. Box 5888 Arlington, TX 76005-5888
 Main Operator: (817) 640-3300 | Fax: (817) 640-7806